Home
/
RELIGION & LIBERTY ONLINE
/
ATMs, bank tellers, and the automation paradox
ATMs, bank tellers, and the automation paradox
Dec 27, 2025 12:29 AM

In September 1969 the Chemical Bank branch in Rockville Center, New York opened the first automatic teller machines. The first ATM was only able to give out cash, but by 1971 the machine could handle multiple functions, including providing customers’ account balances. The machine could do the job that was once reserved for human tellers. Over the next three decades, the number of ATMs increased exponentially. Today there are about 400,000 ATMs across America.

You can probably imagine what happened to bank teller jobs, can’t you? Their numbers increased.

What? That’s not what you expected? You thought the increase in ATMs would reduce the need for human tellers? As James Bessen explains,

What happened?Well, the average bank branch in an urban area required about 21 tellers. That was cut because of the ATM machine to about 13 tellers. But that meant it was cheaper to operate a branch. Well, banks wanted, in part because of deregulation but just for deregulation but just for basic marketing reasons, to increase the number of branch offices. And when it became cheaper to do so, demand for branch offices increased. And as a result, demand for bank tellers increased.And it increased enough to offset the labor-saving losses of jobs that would have otherwise occurred. So, again, it was one of these more dynamic things where the labor-saving technology actually createdmorejobs.

While technology can and does destroy some jobs (such as in agriculture), this automation paradox—that labor-saving technology can createmorejobs than it destroys—recurs often in the history of technology. And overall, as Christopher Mims notes, society as a e out ahead:

It’s true that technology alters the quality, as well as the quantity, of jobs. Ian Stewart, chief U.K. economist at Deloitte LLP in the U.K., co-wrote a paper last year that used census data as far back as the late 1700s to examine the changing nature of jobs in the U.K., cradle of the industrial revolution.

The authors found big increases in both low-paying and high-paying jobs. There are more barbers and barkeepers. But there also are more accountants and nurses, reflecting the plexity of the modern economy.

Paradoxically, says Mr. Stewart, many of the fields most transformed by technology have produced the biggest increases in employment, from medicine to management consulting. “What we saw was that machines and people were plementary,” he says.

What this means for America is that technology will likely make us all better off while making may others worse off—at least temporarily. We need to find creative ways to retrain workers for new opportunities. But just as importantly, we need to be realistic about what jobs have been permanently eliminated (such as farm labor) and which will be enhanced by technology (such as bank tellers).

Comments
Welcome to mreligion comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
RELIGION & LIBERTY ONLINE
Drucker on the church that puts economics in perspective
This is the second in a series of essays on Peter Drucker’s early works. In The End of Economic Man, Peter Drucker was impressed (not pleased, but impressed) with the ability of fascists munists to gain the support of millions of people by offering an alternative to economic status within a society. In both Nazi Germany and Soviet Russia, a person might not have status within their profession, but he or she could have great status and possibly some real...
Europe is (again) in economic trouble
With some Americans wondering whether the United States is headed for a recession, it’s worth looking across the Atlantic to see what is happening to the economies of Western Europe. Alas, there are many indicators that much of the old continent is headed, yet again, for a significant economic slide. The economy to watch is Europe’s largest. Germany’s unemployment rate ticked up in July, and industrial production and factory orders declined in June. That is bad news for an export-orientated...
The EU shuts citizens out of abortion funding policy
When nations rejected the European Union out of fear it would not be accountable to EU citizens, politicians unveiled a new proposal: a citizens’ initiative known as the European Citizens’ Initiative (ECI). When a broad cross-section of EU citizens support an issue, they can bring it to politicians’ attention through a successful ECI – unless those politicians ignore it, as the European Council just did to an ECI intended to rein in EU spending on controversial causes. Roger Kiska analyzes...
Trump backs off his decision to tax Bibles
Is President Trump finally beginning to understand how tariffs harm Americans? On Tuesday Trump said he was backing off his September 1 deadline for 10% tariffs on some Chinese imports. “We’re doing this for Christmas season, just in case some of the tariffs would have an impact on U.S. customers,” Trump told reporters. “Just in case they might have an impact on people, what we’ve done is we’ve delayed it so that they won’t be relevant to the Christmas shopping...
If you want to help people, is socialism the answer?
About a third of Americans today believe socialism is a form of “social kindness” by the government. But true socialism isn’t the social safety net, but rather when the government controls most prices, businesses, property, and other aspects of economic life. As this video by PolicyEd explains, the historical record of socialism has been a wreckage of stagnating economies and human rights violations. The truth of a hundred years of hard experience is that people do not prosper in socialist...
Acton Line podcast: Prince Harry’s population bomb; A doctor diagnoses Medicare for All
In a recent interview for Vogue, Prince Harry declared to British anthropologist Jane Goodall that he and Meghan plan on having only two children, due to environmental concerns. Alarmist predictions about the results of overpopulation is nothing new, of course. Even Goodall herself said in 2010, that “[i]t’s our population growth that underlies just about every single one of the problems that we’ve inflicted on the planet.” So, is earth really overpopulated? And will having less children save the planet?...
Video: Lawrence Reed on modern parallels to the fall of Rome
It’s not unusual to hear modern-day America (and more broadly, the modern pared with the late stages of the Roman Republic, which crumbled and gave way to totalitarian rule by caesars. But is parison valid? On August 8, the Acton Institute ed Lawrence Reed, president of the Foundation for Economic Education, to talk about that topic as part of the 2019 Acton Lecture Series. We’re pleased to share the video of the event with you below. ...
The cultural mandate and the final frontier
“Space,” proclaimed the memorable opening to the original Star Trek series, is “the final frontier.” The image of the frontier, and its historic importance to Americans especially, has been part of our national discourse since at least historian Frederick J. Turner’s famous essay, “The Significance of the Frontier in American History.” I reflected on the significance of Turner’s thesis for space travel, and Martian colonization in particular, in an essay a few years ago on the hit film The Martian:...
Mass shootings and the vocation of hero
If you wonder why there are so many mass shootings in America lately you might start by asking why you don’t know the name of Leo Johnson. Seven years ago today, Johnson, the operations manager for Family Research Council (FRC) was temporarily manning the front desk at the organization’s Washington, DC headquarters when a terrorist entered with a handgun and 100 rounds of ammunition. As the shooter drew his weapon and began firing, Johnson charged the man. Although Johnson was...
Daniel Hannan addresses Greta Thunberg’s ‘Manichaean’ views
The sight of teenage Swedish climate activist Greta Thunberg setting sail today for the United States has dominated global headlines. The 16-year-old, who is taking a year off school to demand a radical reorganization of the global economy, plans to attend the UN’s climate action summit in New York on September 23. As she prepared for the two-week cruise, she warned ominously, “There are climate delayers who want to do everything to shift the focus from the climate crisis to...
Related Classification
Copyright 2023-2025 - www.mreligion.com All Rights Reserved